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Schedule 2: Australian Consumer Law


Section 21 Unconscionable conduct in connection with goods or services

(1) A person must not, in trade or commerce, in connection with:

(a) the supply or possible supply of goods or services to a person; or

(b) the acquisition or possible acquisition of goods or services from a person; engage in conduct that is, in all the circumstances, unconscionable.

(2) This section does not apply to conduct that is engaged in only because the person engaging in the conduct:

(a) institutes legal proceedings in relation to the supply or possible supply, or in relation to the acquisition or possible acquisition; or

(b) refers to arbitration a dispute or claim in relation to the supply or possible supply, or in relation to the acquisition or possible acquisition.

(3) For the purpose of determining whether a person has contravened subsection (1):

(a) the court must not have regard to any circumstances that were not reasonably foreseeable at the time of the alleged contravention; and

(b) the court may have regard to conduct engaged in, or circumstances existing, before the commencement of this section.

(4) It is the intention of the Parliament that:

(a) this section is not limited by the unwritten law relating to unconscionable conduct; and

(b) this section is capable of applying to a system of conduct or pattern of behaviour, whether or not a particular individual is identified as having been disadvantaged by the conduct or behaviour; and

(c) in considering whether conduct to which a contract relates is unconscionable, a court’s consideration of the contract may include consideration of:

(i) the terms of the contract; and

(ii) the manner in which and the extent to which the contract is carried out; and is not limited to consideration of the circumstances relating to formation of the contract.



Treasury Laws Amendment (Australian Consumer Law Review) Act 2018
Amended to extend unconscionable conduct provision to lited public companies.

5  Paragraphs 21(1)(a) and (b) of Schedule 2

Omit “(other than a listed public company)”.


Location of provision

Competition and Consumer Act 2010 (Cth) | Sch 2: Australian Consumer Law
Chapter 2 General Protections | Part 2-2 Unconscionable Conduct


Provision and legislative history based on content from the Federal Register of Legislation at 18 September 2018. For the latest information on Australian Government law please go to https://www.legislation.gov.au